TERMS OF SALE

TERMS OF SALE OF THE ONLINE STORE

The owner of the online store MildaPlaydough.com (hereinafter the Online Store) is OÜ Milda (registry code 14925546), located at Metsa, Niitvälja village, Lääne-Harju parish.

VALIDITY OF THE SALES CONTRACT, COMMODITY AND PRICE INFORMATION

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price. All prices of goods sold in the online store are in euros.

The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.

Information about the goods is provided in the Online Store directly next to the goods.

PLACING AN ORDER

To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and
select the appropriate method of product delivery. The screen will then display the amount of the fee, which can be paid securely with the following payment methods:

●  Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay

●  Visa/Mastercard card payments

NB! When paying with a bank link, be sure to click the "Return to merchant" button on the bank's page.

Payments are mediated by Maksekeskus AS. Payment is made outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of
Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.

The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the processor Maksekeskus AS.

If it is not possible to deliver the ordered goods due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than 14 days after the
notification is sent.

DELIVERY

The goods are sent to the following countries: Estonia, Latvia, Lithuania, Finland. For all other countries, please email us at
info@mildaplaydough.com to find the best delivery method.

The buyer has the following options to receive the goods:
●  DPD Eesti parcel machines
●  Omniva parcel machines in Estonia, Latvia and Lithuania
●  Itella parcel machines in Estonia and Finland

Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia will generally reach the destination specified by the buyer no later than within 10 working days from the
entry into force of the sales contract. Delivery outside Estonia takes place within 21 calendar days.

In exceptional cases, we have the right to deliver the goods within 45 calendar days.


After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days.

The right of withdrawal does not apply if the buyer is a legal person.

The 14-day right of withdrawal cannot be used to return the playdough that has been played with. All returned products must be in the same condition as received, in the original packaging, and with a receipt.

In order to return the goods, a free-form withdrawal application must be submitted and sent to the e-mail address info@mildaplaydough.com no later than within 14 days of receipt of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (e.g. wrong or defective product).

The buyer must return the goods within 14 days of submitting the application or provide proof that he/she has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store will return to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.

The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that he/she has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the buyer for a cost that exceeds the cost related to the usual delivery method.

The Online Store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is significantly lower than the market price of the goods due to a mistake.

THE RIGHT TO LODGE A CLAIM

The Online Store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the object to the buyer, it is presumed that the defect already existed at the time of delivery of the object.

It is the responsibility of the Online Store to rebut the respective presumption.

The buyer has the right to contact the Online Store within two months at the latest, by sending an e-mail to info@mildaplaydough.com, or by calling: +372 5690 2295.

The Online Store is not responsible for defects that have occurred after the delivery of the goods to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective item. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.

The Online Store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

The Online Store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The Online Store transmits personal data to the companies providing the transport service in order to deliver the goods.

The Online Store will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

RESOLUTION OF DISPUTES

If the buyer has any complaints regarding the Online Store, they should be sent by e-mail to info@mildaplaydough.com or by calling: +372 5690 2295.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The procedural conditions can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint in the commission is free of charge.

The buyer can turn to the European Union Consumer Dispute Resolution Platform.

IMPORTANT!!! Our playdough is not edible and should not be swallowed. Mildaplaydough.com and/or its owner and/or its employees are not responsible for any allergic reactions that occur when using the playdough.